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Move high call volumes to WhatsApp. Route, queue and resolve conversations with AI and agents at a fraction of voice cost.
The challenge
Voice call centres are expensive and frustrating. Customers wait on hold, agents handle one call at a time, and quality is hard to measure.
The WhatsApp solution
On WhatsApp, one agent handles several chats at once, AI deflects the easy questions, and every conversation is logged and measurable.
How tetrice sets it up
We set up the official WhatsApp Business API to handle high volumes reliably.
An AI assistant answers FAQs and resolves common requests before they reach an agent.
Conversations are routed by topic, language or VIP status to the right team.
A shared inbox with canned replies lets agents handle multiple chats efficiently.
Track response times, resolution and CSAT, and tune routing and bots continuously.
Concurrent chats and AI deflection lift capacity.
Chat costs a fraction of voice minutes and staffing.
Every conversation logged with live performance dashboards.
Pick a package and we will tailor this exact setup to how you work, then get you live in days.