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WhatsApp customer care and support

Give customers instant, friendly support on WhatsApp. AI handles the routine, your team handles the rest, 24/7.

The challenge

Why this is hard today

Customers expect fast answers, but email is slow and call queues are worse. Support teams drown in repetitive questions across scattered channels.

Slow email replies frustrate customers

Repetitive FAQs eat up agent time

Support spread across too many channels

No visibility into response times or satisfaction

The WhatsApp solution

How WhatsApp fixes it

WhatsApp brings support into one thread per customer. AI answers instantly around the clock and escalates smoothly to a person when needed.

24/7 AI assistant Human handover Order and account lookups CSAT surveys Team inbox

What it looks like in chat

My delivery has not arrived

Sorry about that. Let me check. What is your order number?

9921

It is delayed by the courier, new ETA tomorrow 10:00. I have added R50 credit for the trouble.

How tetrice sets it up

We integrate and optimise it for you

Centralise support

All support lands in one WhatsApp inbox, shared across your team.

Answer instantly with AI

A trained assistant resolves FAQs, order and account questions any time of day.

Hand over to humans

Complex cases escalate to an agent with full context, no repeating.

Follow up automatically

Resolution messages and CSAT surveys are sent automatically.

Improve from data

We surface top issues and tune the assistant to deflect more over time.

The outcome

Replies in seconds

Instant answers 24/7 keep customers happy.

Less agent load

AI deflects the bulk of repetitive FAQs.

Higher CSAT

Faster resolutions build loyalty and repeat business.

More use cases

Set this up for your business

Pick a package and we will tailor this exact setup to how you work, then get you live in days.

Start now Talk to us